Alterations

$75 credit per suit. $50 for everything else.

Need alterations? We’re here to help. We suggest that you first email us at info@astorvance.com so that we can provide you with an objective second opinion of how your garments fit. You’ll get personal attention from one of our stylists, who will make suggestions on how to best improve the fit of your custom clothes. When you look good, we look good!

Alteration credits are available within 30 days of receiving your custom made product. We offer up to $75 in alterations credit per custom suit and $50 in alterations credit for all other custom made items. 

Remember to keep your receipt as you’ll need a photo or a scan of it to qualify for the alterations credit. Once you have your alterations form and receipt ready, please send us an email at info@astorvance.com. We’ll process the credit and adjust your measurement profile so that we can perfect your fit on future orders.

Remakes

Remakes We offer full remakes within 30 days of receiving your custom made product. If you think you need a remake, email us at info@astorvance.com. We will ask to see to refit you so that we can make sure that the suits comes out perfect.

Once your remake is processed, you’ll need to send the unworn and undamaged original item back to us within 30 days of the approved remake application so that we can properly credit you for the return. Please include the original invoice or order email confirmation along with your package. For international returns, please declare the contents as "returned clothing" with a declared value of $1 USD to avoid being assessed any customs duties. We recommend using a shipping service that allows for tracking and delivery confirmation. Please note that you’ll be responsible for any return shipping charges.

Returns

Don't like it? We'll give you a refund. 100% guaranteed.

After taking advantage of our alteration credit or if your suit was remade and you are still dissatisfied please reach out to us at info@astorvance.com. Our goal is to make sure you are 100% happy with your purchase.

Refunds are available only after a customer has processed an alteration or a remake and is still dissatisfied. In the event of a refund, Astor Vance will refund 60% of the amount charged. Any refunds submitted that does not meet the aforementioned requirements will not be refunded. For any items purchased with a coupon or gift certificate, the coupon / gift certificate will be refunded before another payment source. If items are purchased as part of a package or promotion, all items must be returned in order to receive a full refund. Any items that are not returned will be charged at full retail price.

We recommend using a shipping service that allows for tracking and delivery confirmation. Please include the original invoice or order email confirmation along with your package. For international returns, please declare the contents as "returned clothing" with a declared value of $1 USD to avoid being assessed any customs duties. Please note that you’ll be responsible for any return shipping charges.